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·  Some urgent work is not important, such as calls about a committee you are on. Give important work priority.

· Keep your phone calls as short as possible. Minimise social chatter.

· Delegate everything you can. If someone else could do it, you shouldn’t. Get a part-timer if need be, to take over these jobs. Just make sure they know how to get it right.

· Encourage communications by email. You’ve got a trail of what has been said. It usually saves time because it limits niceties and there’s no need to ring back and press all those phone buttons as you hold.