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Keep customers informed 18 May 2016

Have you ever stood in front of your microwave  and told it to hurry up heating your meal?

It’s the same for customers. They don’t like waiting, so respond quickly to their enquiries and keep them in the picture

We were impressed with this letter:

“Dear xxx,

Thank you for your recent order of Pleated Blind products. Your Order Reference No. is: AAA. We really appreciate your business and we are pleased to provide the following update on your order.

Your order has been received and processed by our Christchurch factory and is now awaiting production. Once your order has been manufactured and ready for despatch to our branch, we will send you a further update. As soon as the branch has received your order they will contact you to arrange a suitable installation time.

If you have any further questions, please call customer services on BBB. Thank you again.

Kind regards,

Customer Services”

The little extras build your reputation. They are part of the quality of your products.

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