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Let staff take risks 18 Feb 2016

The staff you should want are those willing to use judgement and take the risk of getting things wrong, occasionally.

By taking risks, they will also get things right and this will be the case, hopefully, in the majority of circumstances. Avoid discouraging someone who has made a mistake. On the contrary, congratulate them for trying and encourage them to continue. These are the people with enthusiasm; the ones who will be capable of taking the load off you.

Their sin would be repeating the mistake.

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