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It’s a good idea to try and catch your staff out.

Sounds strange? Try and catch them doing something really good. Take the opportunity to praise them publicly (and criticise in private). Praising staff promotes behaviour you want. They’ll want to please you again. It's obviously true for employees but it’s as equally true for anyone else; even your children, of course.

Encourage what you consider to be good behaviour by giving praise whenever you can. It will work better than telling them off for what they do wrong.