Customer or the bank? 13 Nov 2013

Notice on the door of a small-town bank: "We will be closed during the lunch break from 12.15 – 1pm. We apologise for the inconvenience."

It's the branch of one of our big four banks and usually has only two tellers at a time. They need a lunch break, but both at the same time? A part-time teller could plug the gap. We wonder what's more important – providing a service during lunchtime when many people will want to do their banking, or satisfying the convenience of the bank.


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