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 THEY say a person with one bad experience will tell 15 others. 

It used to take time for the bad news to spread.  Now it’s instant and there sure are more than 15 people who can find out about the bad experience once it gets published on the web.

Never has it been more important to watch the quality of your service.

Play safe if you get a complaint. Bend over backwards to send customers away happy, even if they seem unreasonable.  Just make sure you are too full to accept another booking from them.

Poor business practice is going to be harder to hide. Watch your reputation or risk it being exposed in the social media.