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No-shows should be no goes 13 Feb 2012

DO CLIENTS or patients create a loss for you by not keeping appointments or cancelling at the last minute?

If the answer question is yes, get your secretary/nurse/receptionist to methodically contact all patients/customers a day or two in advance of their appointment.

Easy ways to do this are email (and get a read receipt) or text, but the more effective way is the telephone.

Keep a black book of those who missed their appointments.

First offence – send out a letter explaining why it is bad to miss the appointment.

Second offence – bill them. Do you really want them as customers or patients, anyway?

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