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It’s tough in retailing at present, but retailers have an advantage over trades people – they set the price and get paid immediately.

Trades people generally do the work, bill for it and wait to be paid. If the customer doesn’t like the bill, delays can occur. It can happen especially for maintenance work.

If possible, it’s worth providing a price before starting the job so the customer knows what to expect. At least tell your customers your hourly rate and any other fees, such as for a callout.

When unexpected work is required and a bigger bill likely, advise the customer as soon as you know.

Another tip is to ring your customer and explain in detail why a bill might be larger than they expect. Then ask if the total amount is acceptable. Most people are reasonable if you are.

“Sell your bill” by providing plenty of information in your invoice.