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Many of us shop based on price. When it comes to insurance, you should also think about how the insurer treats its customers when claims are made.

Consumer New Zealand recently did a satisfaction survey and ranked the insurance companies. To find out which performed the best, Consumer New Zealand is the place to go.

If you get a bad deal from an insurance company, you can contact the Insurance and Financial Services ombudsman. The website is www.ifso.nz where you will find discussions on case studies arising from common complaints. These could be useful.