How often do you dine out and get interrupted during an interesting conversation by the waiter/waitress wanting to know if you are enjoying your meal?
Apart from causing some irritation, does the question really do anything for either the customer or the business?
Norman stayed at a Quest apartment. When he got home he received this personalised email:
Dear Norman,
Colin, Lisa and the team would like to take this opportunity to thank you for choosing to stay with us at Quest Rotorua Central.
It was a pleasure to host you and your wife in Rotorua. It was great to hear that you had a nice stay. We hope that you have a great time in Taupo and safe travels till you are home in Upper Hutt.
We would be grateful if you could take a few moments of your time and complete our online guest satisfaction survey.
Please click on the following link http://www.surveygizmo.com/s3/1216163/2013-Guest-Feedback-Survey
If the link does not open, please copy and paste onto an internet page.
If you are a reviewer on Trip Advisor you may wish to place your feedback here: Review Quest Rotorua Central on Trip Advisor
We welcome all comments as a means to continuously improve the services and facilities we offer to you and future guests.
We look forward to welcoming you back to Quest Rotorua Central, the next time that you are visiting the city. For your next stay we will always guarantee the best available rate at: www.questrotoruacentral.co.nz
If you want feedback, do something different from everyone else. Make sure your request is genuine (as opposed to being just a routine enquiry) and you will value the response. In this way, you should get valuable feedback as well as helping to create an advocate for your business.